HSBC

Case study

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“Footdown are a great partner; they challenge our thinking and bring new ideas to the table both through their people and their technology. A most forward-thinking company that really helps us challenge convention.”

Diane Reyes
General Manager, HSBC

How Footdown Helped HSBC Build a Leadership Development Programme for Its Tax and Treasury Team

HSBC is one of the world’s largest banking and financial services organisations, serving more than 40 million customers in 65 countries and territories worldwide.

Here’s how Footdown’s Automated Consultancy Software Platform helped HSBC’s Global Head of Tax and Treasury discover improvement opportunities, identify performance issues, and take the appropriate action for team enhancement.

CHALLENGES

Building a high performing Global Leadership Team

As trusted taxation and treasury management experts, HSBC needed to ensure its 50-strong global leadership team was keeping pace with changes in the industry and doing everything in its power to realise new growth opportunities.

The Tax and Treasury team were keen to utilise a platform that could quickly and effectively help them surface cultural, performance and engagement issues – without having to undergo lengthy and disruptive employee surveys – and identify the required action to improve operational efficiency.

SOLUTIONS

Deploying the HPT diagnostic tool to identify team strengths and weaknesses

To help HSBC understand its organisational health, the bank’s Global Head of Tax and Treasury leveraged Footdown’s High Performing Team (HTP) diagnostic tool to quantify the team’s resilience, leadership capabilities, employee engagement and alignment, and ability to bring about change and transformation.

The Tax and Treasury team were keen to utilise a product that could quickly and effectively help them surface cultural, performance and engagement issues – without having to undergo lengthy and disruptive employee surveys – and identify the required action to improve operational efficiency.

OUTCOMES

Identifying and executing a key Leadership Development Programme

Despite being deployed across the globe, Footdown’s solution enabled HSBC to identify the common issues experienced by its Tax and Treasury team. The speed and visual playback of the results provided a platform for a step change in the nature and depth of conversations senior leaders were able to hold, thusly enabling them to quickly agree upon the interventions needed.

Based on the insights gathered, HSBC’s Global Head of Tax and Treasury deployed a leadership development programme that addressed all areas that were identified for improvement. The ease in which Footdown’s diagnostic tool can be re-deployed also allows HSBC to frequently track, test and optimise its approach in near real time going forward.

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